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Internal Operations Analyst| Sage Mortgage



IT, Operations
Charlotte, NC, USA
Posted on Friday, August 11, 2023

Sage Mortgage, a subsidiary of Red Ventures, is seeking an Internal Audit Associate. The Internal Audit Team Associate plays a critical role in ensuring the integrity, efficiency, and compliance of internal processes within our fast-paced mortgage company. Working as part of the internal audit team, the associate will be responsible for examining and evaluating the company's operations, risk management procedures, and internal controls. This position requires a strong attention to detail, analytical skills, and the ability to work collaboratively with various departments to identify areas of improvement and implement best practices.

The Internal Audit Team Associate will report directly to the Vice President of Finance and Analytics and will thrive in a fast-paced environment. They will also be responsible for measuring performance and trends in the inputs and outputs of all mortgage business functions.

This role is expected to operate out of our south Charlotte, NC area office on a hybrid schedule (Tuesday through Thursday in office).

What You'll Do:

  • Review performance and trends: Analyze the inputs and outputs of all mortgage business functions, especially in borrower-facing interactions, and present findings to stakeholders. Review metrics, key performance indicators, and data to identify trends, patterns, and potential areas of improvement.
  • Compliance monitoring: Listen to calls and scoring for compliance with company policies, procedures, applicable laws, regulations, and industry standards, such as those set by regulatory authorities (e.g., Consumer Financial Protection Bureau) and mortgage lending entities (e.g., Fannie Mae, Freddie Mac). Create coaching documentation for managers to use and deliver findings and trends to the Chief Compliance Officer and other stakeholders through graphics, analyses, and presentations you will create.
  • Analyze customer satisfaction data: Compile and analyze customer feedback data to find areas for improvement. Identify key drivers of satisfaction or dissatisfaction and present your findings to the team.
  • Perform quality audits: Conduct regular quality audits to evaluate adherence to established procedures, standards, and best practices. Review documentation, processes, and outputs to identify gaps, deviations, and opportunities for improvement.
  • Identify process improvement opportunities: Analyze data, feedback, and performance metrics to identify specific process improvement opportunities. Look for areas that can be addressed by adding, changing, or removing steps in existing processes that optimize workflows, enhance productivity, and improve overall performance.

What We're Looking For:

  • Proficiency in data analysis, using tools such as Microsoft Excel
  • Strong ability to present complex information in a clear and concise manner
  • Strong written and verbal communication skills
  • Ability to work independently, manage multiple priorities, and meet deadlines.
  • Strong ethical standards, professionalism, and integrity.
  • Thrives in a fast-paced environment, demonstrating adaptability and ability to work efficiently under pressure.
  • Experience in internal audit, risk management, or compliance
  • Familiarity with the mortgage industry and its regulations
  • Bachelor's degree in accounting, finance, business administration, or a related field.
  • Understanding of statistical sampling methods and basic research principles

Who We Are:

Sage Mortgage is a digital mortgage broker solution redefining the mortgage origination experience. By building new technology solutions we're creating simple and clean customer experiences to simplify the mortgage application process. Our team has developed a fully digital online application that enables the user to complete their application and start looking for the right mortgage that matches their needs 24/7. We then marry the digital journey with exceptional human interaction from our expert Loan Officers to create the best possible borrower experience.

Founded in 2000, Red Ventures is a portfolio of growing digital businesses that bring consumers and brands together through integrated e-commerce, strategic partnerships and many proprietary brands including Bankrate, and Headquartered south of Charlotte, NC, Red Ventures has over 3000 employees in offices across the US, as well as London and Sao Paulo. For more information, visit and follow @RedVentures on social platforms.

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications.

If you are based in California, we encourage you to read this important information for California residents linked here.


  • Cash Compensation Range: $65,000-$85,000
    *Note actual salary is based on geographic location, qualifications, and experience.

Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.

  • Health Insurance Coverage (medical, dental, and vision)
  • Life Insurance
  • Short and Long-Term Disability Insurance
  • Flexible Spending Accounts
  • Paid Time Off
  • Holiday Pay
  • 401(k) with match
  • Employee Assistance Program
  • Paid Parental Bonding Benefit Program